Shipping Policy

Shipping Policy

LOST/MISSING PACKAGES

Heaven Health Labs are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge. However if the address was not full or correct it will be the customers responsibility to liais with the local courier to forward/ pick up the parcel.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. Please note that all of our products are made, packaged and shipped from Mainland China.

SHIPPING TIME

Shipping time can vary. The average shipping time is 7-14 business days

Max delivery time – 21 business days. (To any given region)

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

Any Orders that have exceeded this maximum delivery time since time of order, contact us immediately and we will reimburse part or all of your order accordingly to make it right (unless it was a mistake made on the delivery address).

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

support@heavenhealthlabs.com

support@heavenhealthlab.com